STANDARD TERMS AND CONDITIONS OF SALE
Privacy Policy
Cancellation, Return & Refund Policy
Shipping & Delivery Policy
Privacy Policy
Last Updated: 22 August 2026
AS-BARAKAH ENTERPRISES PRIVATE LIMITED we respects your privacy and is committed to protecting the personal information you provide while using the ASOBZA website and purchasing our products.
This Privacy Policy explains how we collect, use and protect your information.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect:
- Name
- Mobile number
- Email address
- Billing and delivery address
- Order and purchase details
- Payment-related information required to process your order
- Information you voluntarily provide through WhatsApp, contact forms or customer support
We do not require you to provide information that is not necessary for processing your order or providing our services.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Contact you regarding your order
- Provide customer support
- Respond to enquiries and messages
- Send important information regarding your purchase
- Improve our website, products and customer experience
- Prevent fraud, misuse or unauthorized activity
- Comply with applicable laws and regulations
3. Payment Information
Payments may be processed through third-party payment providers. We do not intend to store your complete card, UPI or banking credentials on our own systems.
Payment information may be handled by the relevant payment service provider according to its privacy and security practices.
4. Sharing of Information
We may share necessary information with trusted service providers who help us operate our business, including payment processors, delivery and logistics partners, website/service providers and customer-support services.
We only share information that is reasonably necessary for the relevant service or as required by law.
We do not sell your personal information to third parties.
5. WhatsApp Communication
If you choose to contact us or place an order through WhatsApp, information shared through WhatsApp may be processed according to WhatsApp's own terms and privacy practices in addition to this Privacy Policy.
6. Cookies
Our website may use cookies or similar technologies to improve website functionality, understand website usage and provide a better browsing experience.
You may control cookies through your browser settings, although disabling certain cookies may affect website functionality.
7. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary for order processing, customer service, business records, legal requirements and other legitimate purposes.
9. Your Rights
Subject to applicable law, you may contact us regarding your personal information, including requests concerning access, correction or deletion where applicable.
To make a privacy-related request, contact us at:
Email: as.soaz2303@gmail.com
WhatsApp/Phone: 7842906634
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Cancellation, Return & Refund Policy
Last Updated: 22 August 2026
At ASOBZA, we take care to pack and dispatch our food products safely and hygienically.
As Talbina is a food product, we generally do not accept returns of products once delivered, particularly where the product has been opened, used or the packaging seal has been broken.
1. No Return for Change of Mind
We do not accept returns or refunds for reasons such as:
- Change of mind after placing an order
- Ordering the wrong quantity
- Not liking the taste or texture
- Personal preference
- Product being unsuitable due to an individual dietary preference
- Failure to accept the delivery without a valid reason
2. Damaged or Incorrect Product
If you receive:
- A damaged package
- A product that appears tampered with
- The wrong product
- A product with a serious packaging issue
please contact us as soon as possible, preferably within 24 hours of delivery.
Please provide your order number and clear photographs/videos of the outer package and product.
After verification, we may provide an appropriate resolution, which may include replacement or refund, as applicable.
3. Product Quality Concerns
If you believe there is a genuine quality issue with an unopened product, contact us promptly with your order details and photographs/videos.
We will review the complaint and determine the appropriate resolution.
4. Refunds
Where a refund is approved, it will normally be processed through the original payment method or by another suitable method, depending on the circumstances.
The time taken for the amount to reflect in your account may depend on the payment provider or bank.
5. Orders Already Dispatched
Once an order has been packed and dispatched, cancellation may not be possible.
If cancellation is requested before dispatch, we will make reasonable efforts to process the cancellation where possible.
6. Delivery Failure
If a shipment is returned to us because the customer provided an incorrect address, was unavailable to receive the shipment, or otherwise failed to accept delivery, additional delivery charges may apply for re-shipment.
Please mention your Order ID, registered mobile number and details of the issue.
Nothing in this policy is intended to limit any consumer rights or remedies available under applicable law.
Shipping & Delivery Policy
Last Updated: 22 August 2026
ASOBZA aims to deliver your order safely and within the estimated delivery period shown at checkout or communicated at the time of ordering.
1. Order Processing
Orders are generally processed after successful payment or order confirmation.
Processing time may vary depending on order volume, product availability, holidays and other circumstances.
2. Delivery Time
Estimated delivery time will depend on the customer's location and the courier/logistics service used.
Delivery estimates are indicative and may be affected by:
- Weather conditions
- Public holidays
- Courier delays
- Incorrect or incomplete address
- Remote delivery locations
- Unforeseen logistical circumstances
3. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/Flat/Shop number
- Street/locality
- City
- State
- PIN code
- Contact number
ASOBZA will not be responsible for delays or failed delivery caused by an incorrect or incomplete address provided by the customer.
4. Tracking
Where tracking is available, tracking details may be shared with the customer after dispatch.
5. Delivery Charges
Applicable delivery charges will be displayed or communicated before the order is confirmed.
Any delivery offer or free-shipping promotion will be subject to the terms stated at the time of purchase.
6. Delayed or Failed Delivery
If your order is significantly delayed or cannot be delivered, please contact us with your Order ID.
We will coordinate with the relevant courier/service provider and try to resolve the issue.
7. Damaged Package
If the package appears visibly damaged or tampered with at delivery, please take photographs/videos of the package before opening it and contact us as soon as possible.
For genuine delivery/product issues, we will review the matter and provide an appropriate resolution in accordance with applicable law and our Cancellation, Return & Refund Policy.
8. Contact
For delivery-related queries:
Email: as.soaz2303@gmail.com
WhatsApp/Phone: 7842906634
AS-BARAKAH ENTERPRISES PRIVATE LIMITED
Brand: ASOBZA